Frequently Asked Questions

1. How do I know which benefit plan I'm on?
2. What is an ASEBP Identification Card?
3. How do I replace my ASEBP identification card?
4. MY ASEBP Identification card is lost or stolen - what do I do?
5. What happens to my son/daughter's benefit coverage when he/she turns 21?
6. I have to make a name change/address change. How do I do that?
7. I had a baby 3 months ago, how do I go about adding him/her to my benefit plan?
8. My son/daughter is 18 now, is he/she still covered? For how long is he/she covered?
9. I will be turning 65 this year, can you tell me what will happen to my ASEBP benefits?
10. What is a late applicant?
11. What happens to my benefits if I'm on strike?
12. What happens to my benefits if I’m on a layoff?
13. I've been offered a structured settlement - what happens with my benefits?
14. My spouse and I are each covered through each other's plans. Which plan should I submit my claim to first?
15. Will my family have benefits coverage if I die?
16. I have a question about my Alberta Health Care coverage.

Questions and Answers

1. How do I know which benefit plan I'm on?

   If you're not sure which benefits you are enrolled in or if you've waived benefits either voluntarily or because you have spousal coverage, call your employer or ASEBP.

   You can also login to this website using the identification number on your ASEBP Identification Card or, if you do not have Extended Health Care Benefits with ASEBP, you can use the alternate login process.  When you've logged in, you will see a summary of your group's coverage.

   Note: If you've waived benefits voluntarily or because you are covered under your spouse, your coverage summary might be inaccurate.  Contact ASEBP if you have any questions.

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2. What is an ASEBP Identification Card?

   An ASEBP ID card is a paper card that shows important information including: your name and ID number, dependent names and ID numbers, employer's name, and a list of your Extended Health Care benefits.

   This card allows your pharmacist to submit your prescription drug claims electronically.  It only takes a few seconds for most claims to be processed. You'll know right away if the drug you are purchasing is covered by your plan.

   You can use your ASEBP ID card at almost any pharmacy in Alberta or the Northwest Territories. In order for you to use your ASEBP ID card for prescription drugs for your spouse and dependents:

   • ASEBP must be the primary carrier for your spouse and dependent children (see your benefit information handbook for more information)
   • you must have registered your dependents and spouse (with your employer) as being eligible for coverage under your plan you must have identified any dependent children who are over 21 as (1) being full-time students for the current school year or (2) mentally or physically incapacitated (see your benefit information handbook)

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3. How do I replace my ASEBP identification card?

   You can get replacement or additional ASEBP identification cards by calling ASEBP.

   When you receive your card, check the personal information. If any of the information on your card is incorrect or has changed, call your employer. New cards will be issued as soon as your employer notifies ASEBP.

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4. MY ASEBP Identification card is lost or stolen - what do I do?

   Notify ASEBP immediately. New cards will be issued.

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5. What happens to my son/daughter's benefit coverage when he/she turns 21?

   Benefit coverage will be terminated when your child turns 21 years of age, unless you have notified your school jurisdiction that he/she is eligible to receive benefits as an over-age dependent. You must notify your school jurisdiction every year if your child continues to be eligible to receive benefits as an over-age dependent. If ASEBP does not receive this notification, benefit coverage will be terminated. For over-age dependent eligibility criteria, please see the “Definition of Dependents” section on page 6 of the Benefit Handbook.

   When a child turns 25 years of age, ASEBP will automatically terminate benefits. If the child continues to be wholly dependent on a parent due to a physical or mental disability, the parent may apply to have the benefits continued beyond the age 25.

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6. I have to make a name change/address change. How do I do that?

   Your school board must notify ASEBP of any change(s) to your enrollment information. Changes might include:

   • change of name or address
   • change of marital/dependent status
   • change of benefit plan enrollment status (i.e. single or family)

   Unless you are an early retiree, all changes to your enrollment information must first be made to your employer who will then notify ASEBP.

   If you are an early retiree, all changes should be submitted directly to ASEBP. You can download Change forms here.

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7. I had a baby 3 months ago, how do I go about adding him/her to my benefit plan?

   You need to contact your school board to have your new dependent(s) added to your benefits. All dependents need to be registered with ASEBP within the 31-day period following the applicable event to avoid late applicant provisions.

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8. My son/daughter is 18 now, is he/she still covered? For how long is he/she covered?

   Children may continue to be enrolled as a dependent as long as they continue to be registered on their parent’s provincial health care plan. Benefit coverage will be terminated when the child turns 21, unless the parent notifies their school jurisdiction that their child is eligible to receive benefits as an over-age dependent. Parents must notify their school jurisdiction every year if their child continues to be eligible to receive benefits as an over-age dependent. For over-age dependent eligibility criteria, please see the “Definition of Dependents” section on page 6 of the Benefit Handbook.

   When a child turns 25, ASEBP will automatically terminate benefits. If the child continues to be wholly dependent on a parent due to physical or mental disability, the parent may apply to have the benefits continued beyond age 25.

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9. I will be turning 65 this year, can you tell me what will happen to my ASEBP benefits?

   Some employees are eligible to have ASEBP benefits coverage past age 65, up to their 70th birthday. To qualify for coverage, you must be actively working at age 65. If you begin service after reaching age 65, you are not eligible to enroll in ASEBP benefits.

   If you are an Early Retiree, your benefits will terminate at the end of the month in which you turn 65. You will receive a Group Life Insurance Conversion Notice a couple of months before your 65th birthday, which details converting your Life Insurance from the ASEBP group plan to an individual one with Great West Life.

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10. What is a late applicant?

    ASEBP allows 31 days following significant life events for you to enroll in benefits or to change your enrollment status. Examples of these events are getting married, having a baby, or losing benefit coverage through your spouse. If you don’t enroll within this 31-day period, you are considered a late applicant and special provisions apply to you:

    • you must provide ASEBP with medical evidence of good health and be approved as a late applicant before Extended Disability Benefits, Life/AD&D, or Extended Health Care coverage becomes effective
    • under Dental Care and Vision Care, late applicants have restricted coverage for a period of time

    Please Note: There are different late application rules for Early Retirees and Trustees. Check your ASEBP Benefit Information Handbook or contact ASEBP for details.

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11. What happens to my benefits if I'm on strike?

    Under the Alberta Labour Relations Code, benefits coverage continues during a labour dispute in which employees are either locked out or on strike. Your employer or union representative will provide details as needed if you find yourself in this situation.

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12. What happens to my benefits if I’m on a layoff?

    You are eligible to continue benefits coverage during a layoff. Your coverage will continue to the earlier of:

    • the date you return to work for the same employer
    • the date you start working for another employer
    • 90 days after the date of layoff

    If you are laid off and are recalled to work within six months (from the date benefits terminated), the same ASEBP benefits coverage you had before layoff is reinstated immediately upon return to work.

    If you are recalled after six months (from the date benefits terminated), you are treated as a new employee and must re-enroll for benefits coverage.

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13. I've been offered a structured settlement - what happens with my benefits?

    You are entitled to continue ASEBP benefits coverage, subject to limitations, while on a structured settlement. Contact ASEBP or your employer for details.

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14. My spouse and I are each covered through each other's plans. Which plan should I submit my claim to first?

    If you have coverage under more than one benefit plan, you may be eligible for Coordination of Benefits (COB), a process whereby an individual or family with multiple benefit plans may have additional coverage for up to 100% of the eligible amount claimed for eligible services.

    How to determine which benefits carrier is first-payer:

    • if the claim is for you (ASEBP covered member), ASEBP is first-payer and your spouse’s plan is second-payer
    • if the claim is for your spouse, your spouse’s plan is first-payer and ASEBP is second-payer
    • if the claim is for your dependent children, you must first determine which parent’s birthday occurs earliest in a calendar year. For example, if the father’s birth date is October 19, and the mother’s is October 8, claims for dependent children would go to the mother’s plan first and the father’s plan second

    If you are separated or divorced, the claim is submitted first to the plan of the parent with custody. Contact ASEBP for information about which plan to forward unpaid balances to.

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15. Will my family have benefits coverage if I die?

    If you had family coverage in an Extended Health Care, Dental Care, or Vision Care plan, dependent benefits may continue, on a premium-free basis, until the earliest of the following:

    • the date on which your spouse remarries
    • one year following your death
    • for spousal benefits only, the date your spouse dies
    • for dependent child benefits only, the date your dependent child dies or ceases to be eligible under the definition of dependent

    If the surviving members of your family wish to continue Extended Health Care, Dental Care, or Vision Care coverage after your death, they should contact ASEBP for details.

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16. I have a question about my Alberta Health Care coverage.

    Alberta Health Care Insurance Plan (AHCIP) is not a part of the ASEBP benefit package.

    For further information, please contact AHCIP customer services at:
    Alberta Health Care Insurance Plan
    10025 Jasper Avenue
    Edmonton AB T5J 2N3
    780-427-1432 in Edmonton
    outside Edmonton call toll-free 310-0000 and ask for the number above.
    Internet: www.health.gov.ab.ca

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