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Privacy and Security FAQs
- Is my information kept confidential?
ASEBP knows that client information is strictly confidential. We will share information only to service suppliers who perform services on our behalf. We never sell, lease or trade information about you to other parties.
- Who in ASEBP has access to my information?
In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. For example, when you call or e-mail us, our designated employees will access your information to verify that you are a covered member and assist you in fulfilling your requests. In another instance, ASEBP staff occasionally monitor phone calls; you will always be informed if this is the case and given an opportunity to request that this not happen.
As a condition of their employment, all ASEBP employees are required to abide by the privacy standards we have established. Employees are informed about the importance of privacy and they are required to sign a confidentiality agreement that prohibits the disclosure of any client information to unauthorized individuals or parties. To reinforce their understanding and commitment to upholding client privacy and confidentiality, employees periodically receive ongoing education about our privacy policies, principles and standards.
- Does ASEBP disclose my information to anyone outside of the organization?
ASEBP contracts outside organizations to perform specialized services such as cheque-printing or data processing. Our trusted service suppliers may at times be responsible for processing and handling some of the information we receive from you.
When we contract our suppliers to provide specialized services, they are given only the information necessary to perform those services. Additionally, they are prohibited from storing, analyzing or using that information for purposes other than to carry out the service they have been contracted to provide. In fact, our suppliers are bound by strict contractual obligations that have been designed to protect the privacy and security of your information. Furthermore, as part of our contract agreements, our suppliers and their employees are required to protect your information in a manner that is consistent with the privacy policies and practices that we have established.
ASEBP will not use or disclose your information other than for the purposes outlined above. However, exceptions to this might include:
- disclosure with the consent of the individual; or
- where required by law; or
- where reasonably necessary, to determine eligibility for an insurance benefit, or to protect the insurer against criminal activity, fraud, and material misrepresentation in connection with an insurance contract; or
- in the discharge of public duty.
- How does ASEBP secure my information?
ASEBP keeps your information secure by ensuring our records maintenance procedures, electronic records storage facilities and agreements with third-party service providers follow strict guidelines.
Personal information you submit to ASEBP through our website, over the phone, through the mail or any other way is secure once it reaches us. It is important to remember, especially with any online activity, that your information may not be secure while it is in transit to us.
If you are concerned about sending your personal information to us via the Internet, you can use another method such as fax or regular mail.Click here for the appropriate postal address or fax number.
- I visit ASEBP's website as a source of information about the benefit plans and the coverage available. Could my information be obtained by retrieving data stored in cookies on my computer?
No cookies are used for any process in the website or in My ASEBP, nor is any persistent data of any type stored on the user's computer.
- When I am on ASEBP's website, does any of my confidential information get transferred to Apple-a-Day? Can you tell what information I access on Apple-a-Day?
Apple-a-Day is a service provided exclusively by ASEBP to covered members. To enter Apple-a-Day you must first login to 'My ASEBP for Covered Members'. Your ID and password are only used for authentication purposes to verify that you have access to this service. No confidential information is passed from My ASEBP to Apple-a-Day, and no data regarding the information you access is passed back from Apple-a-Day to My ASEBP.
- Could my user ID and password be 'hacked' to allow unauthorized users to access my information?
No. All user ID's and passwords are stored in a special Active Directory server inside the ASEBP firewall.
- What information does ASEBP collect when I visit the website?
On our website, we only collect personal information about visitors when they knowingly and voluntarily submit the information. In general, you can visit our web site without telling us who you are or revealing any information about yourself. Our web servers collect IP addresses, not the e-mail addresses of visitors to our site. We use the statistics, such as the number of visits, the average time spent on the site, pages viewed, type of browser, date and time visited, etc., in order to measure the use of our site and improve its content.
We will not identify users or their browsing activities, except as required by a law of Alberta or Canada or if we are compelled to produce this information for a legal proceeding.
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